Legal
Privacy Policy (GDPR)
Dating data is sensitive data. This policy explains exactly who holds it, why, for how long, and how you take it back.
Data controller
The controller is MULTEGI, an individual entrepreneur (entrepreneur individuel), SIREN 108492794, SIRET 10849279400012, APE 6312Z, registered with the RCS of Bordeaux, publisher of https://tegilove.com. Privacy contact: support@tegilove.com.
What we collect
Account data (email address, hashed password, age confirmation, language); profile data you choose to publish (photos, first name, birth date, gender, country, city, languages, interests, biography, height, relationship goal); activity data (likes, matches, messages, reports, loyalty points, referrals); billing data (subscription status, invoices, country — card details never reach our servers); and technical data (device, browser, IP address, security and moderation logs).
Legal bases
Performance of the contract for the service you signed up to (account, matching, messaging, subscriptions); our legitimate interest in keeping members safe and preventing fraud, fake accounts and spam; your consent for non-essential cookies, marketing emails and optional AI features; and compliance with our legal obligations, including accounting and reporting illegal content.
Profile photo moderation
A real profile photo is required to protect the community. Photos are checked automatically for compliance and then reviewed manually before approval. We process the uploaded photo, moderation result, technical identifiers and review dates to prevent fake, stolen or inappropriate photos. Photo moderation records are covered by your access, export and erasure requests and are deleted with your account, subject to the safety retention periods described below.
Payments
Payments are processed by Mollie Payments Europe Ltd. We never see or store your card number. We keep the subscription status, invoice references, amounts and the country needed for VAT and accounting.
Hosting and processors
The platform is hosted in the European Union on Lovable Cloud (Supabase infrastructure) for the database, authentication, files and server functions. Other processors include Mollie for payments, our transactional email provider for account and support emails, and privacy-respecting product analytics. Every processor is bound by a data processing agreement.
Cookies and analytics
We set strictly necessary cookies to keep you signed in and secure. Analytics and marketing cookies are only set if you accept them in the consent banner. See our Cookie Policy for the full list and to change your choice at any time.
Retention periods
Profile and activity data: for as long as your account exists. After deletion: personal data is erased within 30 days, except moderation and security records kept up to 12 months to prevent re-registration by banned members, and accounting records (invoices) kept 10 years as required by French commercial law. Profile photos and their moderation records are deleted with your account, subject to those safety retention periods. Consent records: 3 years. Server logs: 12 months.
Your rights
You have the right of access, rectification, erasure, restriction, portability, and to object to processing based on legitimate interest, as well as the right to give directives on the fate of your data after your death. Account settings include one-tap export and permanent deletion. You can withdraw consent at any time without affecting past processing. Your export and erasure requests also cover profile-photo moderation data held by TegiLove.
International transfers
TegiLove is operated for members in Europe and data is stored in the European Union. Where a processor transfers data outside the EEA, it is covered by an adequacy decision or the European Commission’s Standard Contractual Clauses, with additional technical safeguards.
Automated decisions and profiling
Recommendations are ranked automatically (activity, verification, preferences). Suspicious-account detection may automatically hide a profile pending human review. No decision producing legal effects is taken without a human moderator, and you may contest any decision at support@tegilove.com.
Complaints
Write to support@tegilove.com first — we answer within one month. You may also lodge a complaint with the CNIL, 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France (www.cnil.fr), or with the supervisory authority of your country of residence.